Pathetic

Item: Standard Bank
Rating: 1
Author: Mahdi K

I have definitely provided my FICA documents at the Rondebosch Branch. A year later my account gets frozen for no proof of address. I called and email the POA. Account is supposedly unfrozen.

A month later all my cards still do not work. I spent 1.5hrs on the phone trying to resolve this with standard bank. Talking to 6 people. Now they say i need to call FICA again as they did not take the lock off the account.

Oh and sorry they dnt open on Monday. Are you serious???

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

06 Apr 2020, 11:42

Hello Mahdi Kathrada

Thank you posting your comments.
We looking into your matter and feedback will be as soon as possible.
Kind regards
Complaint Resolution Centre
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*** (fax)
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Standard Bank's reply06 Apr 2020, 11:42

Official

Hello Mahdi Kathrada

Thank you posting your comments.
We looking into your matter and feedback will be as soon as possible.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***

Standard Bank's replyOfficial

14 Apr 2020, 12:09

Good day Mr. Kathrada

Thank you for allowing us the opportunity to look into your matter.

Following our telephone conversation on 14 April 2020, an email response has also been sent to you.

Kind regards

Complaint Resolution Centre
******

Standard Bank's reply14 Apr 2020, 12:09

Official