Pathetic customer support

I moved into a new property and sold our extra vehicle to cover moving costs and electricity deposits. My vehicle was delivered to a dealer and he made an internet payment to my FNB account on 30/05/2018. The dealer gave the proof of payment to me at his offices. Logic tells me that all the good banks will transfer the funds between 24 and 48 hours. However, Standard bank takes their own time. I have since tried phoning the customer care line where a consultant tried to insult my intellegence by making up a story that every payment made has to be investigated first and that causes the delay. I have a 4 month old son now sitting in the cold and dark because Standard bank needs to "investigate" their own clients. I can with all honsety say that this makes me feel that Standard bank feels nothing for people who could have been potential clients. I will share my experience with everyone to make sure that people know what they are in for when dealing with Standard bank. I dread the phone calls I will have to make on Monday to fight for my money. Please guys. Do something about your systems and the staff that gives false information. ( misleading a client is against the FAIS policies btw)