1 reviews | Active since Dec 2014
PATHETIC CUSTOMER SERVICES
I am writing this review out of complete frustration and extreme disappointment with the level of service I have received from Standard Bank regarding an urgent ***** case.
I was de*****ed, and instead of receiving immediate support from my bank, I have been ignored, delayed, and treated as if my case is not important — despite the fact that this is an emergency matter involving ******** activity and available funds that can still be recovered.
Through my own efforts, not Standard Bank’s, I managed to:
Trace the individual who de*****ed me,
Work with SAPS directly,
Assist in having the perpetrator arrested,
Get the matter before court,
Obtain full cooperation from the account holder involved,
Confirm that there are funds available for refund.
Yet Standard Bank is now the only reason I have not been refunded.
Emails to the Head of Legal: ignored Email to the COO: ignored Urgent follow-ups: ignored Requests for timelines: ignored Explanation for delays: none provided
Standard Bank claims they need “five business days” to respond — for an EMERGENCY ***** CASE where I have already done all the investigative work and provided every single detail required.
This behaviour goes against:
The Consumer Protection Act,
The Financial Sector Regulation Act,
Standard Bank’s own ***** Response Policy,
Their duty of care to clients,
Basic customer service standards.
The delays and lack of communication from Standard Bank have now put me at serious financial risk, and I am close to losing the chance to recover the money not because of SAPS, not because of the suspect, but because of Standard Bank’s pathetic and unacceptable service.
It is shocking that a major bank shows such disregard for its clients, especially in a ***** matter where time is critical.
I am publicly requesting urgent intervention, because internally the bank continues to ignore my pleas for help.
I strongly warn other consumers: If you become a victim of *****, do not expect Standard Bank to help you. You will be left on your own.
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
I am now being put in a position where I may lose the last opportunity to recover my money, even after providing every piece of proof requested including the account owner personally being present with his ID to assist in accessing the funds.
What more does STANDARD BANK require from me? What exactly is it that you want to happen before you take action? I need a clear and immediate explanation, not repeated statements that lead nowhere.
I expect urgent feedback.
I am now being put in a position where I may lose the last opportunity to recover my money, even after providing every piece of proof requested including the account owner personally being present with his ID to assist in accessing the funds.
What more does STANDARD BANK require from me? What exactly is it that you want to happen before you take action? I need a clear and immediate explanation, not repeated statements that lead nowhere.
I expect urgent feedback.
It is extremely concerning that you continue to respond to PRIVATELY, yet there is absolutely no follow-through. This reflects a serious breakdown in your customer service processes, which at this stage can only be described as unacceptable PATHETIC and lacking any sense of urgency. The matter I raised is an emergency, yet Standard Bank has shown no urgency, no accountability, and no commitment to resolving the issue. I am now questioning whether Standard Bank is a trustworthy institution for any client. I expect an immediate and concrete update, not another standard acknowledgement. Regards
It is extremely concerning that you continue to respond to PRIVATELY, yet there is absolutely no follow-through. This reflects a serious breakdown in your customer service processes, which at this stage can only be described as unacceptable PATHETIC and lacking any sense of urgency. The matter I raised is an emergency, yet Standard Bank has shown no urgency, no accountability, and no commitment to resolving the issue. I am now questioning whether Standard Bank is a trustworthy institution for any client. I expect an immediate and concrete update, not another standard acknowledgement. Regards