Pathetic Customer Services

Good Day

My name is Abigail and I opened an account with you guys on the 18.06.2018 via your online application , I got a call on the 28.06.2018 to say the account has been approved and that the card will be delivered to the Parow branch within the next 5-10 working days after the call. Well guess what? Its nearly a month later and no sms from standard bank to say my card is ready for collection , so I took the initiative to call. I spoke to a lady who advised me the card has never been ordered who then passed me to the “relevant department” and was told this is the incorrect department and they will email sales to call me back. I do not want a call back I want my card delivered to the Parow Branch in Cape Town within the next 5 working days. This is ridiculous and Standard bank should be ashamed by their pathetic customer service. I would also like to be called before 9 or after 18:30