Pathetic customer service with 0 feedback

This has probably been the worst experience ive ever had with Standard bank SA. After applying for a loan which was then said over the phone that it has been OK'd, and it was said the funds would be in my account in 3 days time. after a WEEK nothing happened. i therefore phoned in to find out whats going on, and then they told me they couldnt confirm my work and i need to send them more documents... POOR SERVICE!!

why was i not contacted so i could arrange? why did i have to phone in? and all this after i have app**** and RECEIVED my credit card through the company also over the phone, whilst still working at the same place!!

i feel they did not do the job of confirming my work place and just said they need the following. information never disclosed to me when i was offered the loan. and keep in mind, its costs me about 100 rand everytime i phone, because i cannot get ahold of anyone in sales in less than an hour.

and now a week later, i am still struggling for them to CANCEL my application so that i can proceed instore and receive the funds i qualify for.

I am sorry but if this is how you treat customers then i will definitely move my accounts over to someone that WANTS my bussiness.