Pathetic customer service triple zero rating

If there was any way that I could give standard bank the triple zero rating same old story I have been sitting with a hole in my house for two months now after a standard Trust ask me to please cancel my private insurance and they'll put it on to the estate late insurance. I warned standard bank four days before the roof collapsed I even went so far as to submit photographs of the collapsed roof and the ceilings on 28th of June 2021. The bank sent an independent evaluator and a consultant from the bank insurance to come and look at the property and still they have done nothing. Standard bank if this is the way that you conduct business I suggest you either get new staff or shutdown you are a feeble excuse for an international company and dealing with you has been very painful