Pathetic customer service - THEY CANNOT GET HOLD OF ME ON MY CELLPHONE !

Item: Standard Bank
Rating: 1
Author: Thavan M

Sent an email regarding a query on the interest on a fixed deposit. Apparently they cannot get hold of me on my cellphone so I have to call them back. Pathetic service as now they expect clients to pay to get information they should have made available in the first place

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

08 Sept 2023, 13:38

Dear Thavan

Thank you for alerting us to this.

We would like to make sure your matter is resolved as a priority.

We have reached out to the relevant team so that we can ensure a speedy resolution.

Please be on the look out for feedback from our team.

Kindest regards
Standard Bank Hello Peter Team
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Standard Bank's reply08 Sept 2023, 13:38

Official

Thavan M's updateReviewer Update

15 Sept 2023, 03:57

NO RESOLUTION AS YET.
I need to know why the interest rate is under 10% when it's advertised as over 11% on the APP ! This is false advertising and misleading.

Thavan M's update15 Sept 2023, 03:57

Reviewer Update

NO RESOLUTION AS YET.
I need to know why the interest rate is under 10% when it's advertised as over 11% on the APP ! This is false advertising and misleading.

Standard Bank's replyOfficial

15 Sept 2023, 08:10

Hi Thavan

We sincerely apologize for the inconvenience caused.

Kindly note that we will follow up on this matter.

We will be in touch with further feedback.

Kindest regards
Standard Bank Hello Peter Team
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Standard Bank's reply15 Sept 2023, 08:10

Official