PATHETIC CUSTOMER SERVICE PART 2

I shared the terrible customer experience I have had with Standard Bank on the 30th of January. I received a response on that same day via this platform stating that they would address my situation as a matter of urgency. Today it is the 4th of February and I merely received a response to 1 of the 3 e-mails I had sent on the 29th of January. And this e-mail was simply to inform me that the query had been referred to a different team and as I explained in my first review, I had been transferred thrice via telephone. TO DATE - I have not received assistance, I have simply been transferred from the one department to the other. By when will I actually receive assistance?