Pathetic Customer Service from Standard Bank of South Africa

I am Astira Mohanlall. I hold an account with Standard Bank South Africa. I have encountered a problem with receiving an International Payment on 29 January 2026.

I provided my Standard Bank Account number with the last digit missing or short by accident, and the payment was made. I realised it days later, when the payer confirmed whether I had received it. He had immediately notified his bank. He was asked to wait 5 business days for a response after the investigation. His bank then confirmed the transfer was completed.

I had not received notice of this International Incoming transaction, nor have I received the funds. I formally requested that Standard Bank investigate, run a Swift Trace, and escalate it as an international payment error, as 13 business days have already passed.

I also requested confirmation whether the funds are sitting in the wrong account (which is unlikely, as the account number I provided was missing the last digit) or if they are still in the clearing system, and if they went into another account, I requested that Standard Bank contact the recipient bank and initiate a recall. Proof of payment was provided to the bank. Now, 8 emails and 13 business days later from my complaint to Standard Bank, I have only received 1 email, which was automated upon receipt of my complaint.