Pathetic customer service from Standard Bank

Pathetic service from Standard Bank as usual. I am living abroad and was locked out of my banking app due to the app sending an OTP to my deactivated cell number on log in.

After spending over R600 on airtime holding for 45 minutes at a time, I was eventually able to get through to a consultant and request my OTP to be changed to email, only to find out that I cannot be helped and I was instructed to send an email.

After sending an email I was then told to visit a branch, which is not possible at this stage. I eventually had to ask a family member to visit a branch and WhatsApp call me, and only then was I able to change my OTP for log in to email!

I thought the problem was solved but on log in my internet banking profile has been deactivated without explanation! It is asking for an OTP to be sent to my current South African cell number to start transacting, which is also not possible since my South African SIM card doesn’t pick up any signal in the Maldives, even with roaming on.

I sent an email asking for a solution, only to be ignored or told to visit a branch. The branch tells me to send an email, and the email response is to call customer care. I am sick and tired of going in circles!

At this rate, the incompetence of Standard Bank is going to be the reason that I am going to default on payments at the end of the month. Disgusting service from Standard Bank.