PATHETIC CUSTOMER SERVICE FROM STANDARD BANK !!!!!!!!!!!!!!!!

THERE WAS A ********** TRANSACTION DONE ON MY CHEQUE ACCOUNT ON THE 26TH OCTOBER 2019. I REPORTED IT TO THE BANK ON THE 27TH AND WAS ADVISED THAT I WOULD GET FEEDBACK BY THE 31ST OF OCTOBER BUT I HAVEN'T RECEIVED ANY FEEDBACK YET . I WENT BACK TO THE CLEARWATER BRANCH ON THE 1ST OF NOVEMBER AND THERE I WAS TOLD THAT THERE IS A DELAY IN THE INVESTIGATION. I TRIED CALLING THE ***** DEPARTMENT BUT THERE IS NO ANSWER. I WANT TO KNOW WHAT IS HAPPENING AND I WANT MY MONEY BACK . HOW WILL I KNOW WHATS HAPPENING IF THEY DO NOT ANSWER THE PHONES ???????