Pathetic customer service from Internet/cellphone banking consultant

I have been with Standard Bank since I was a teen and what I experienced today from a service consultant named Thswarelo was appalling. I called into the internet and cellphone banking division as I needed help with seeing my savings account on my cellphone apps dashboard. all verification was done by the consultant who even asked for the card number which was provided to him. first I was told that the savings account could not be linked on my dashboard because of biometrics and I should go into a branch to get this done first. this is when I got irritated because I was the one that called in, waited 20 mins to get to a consultant to be told that. if that is the case standard Bank should be calling me not the other way around. I advised the consultant that the savings account was opened on the app and not once was that requested so that is the banks issue, all I want to see is my savings. the consultant then further advised "the customer is always right but in this case I beg to differ because the card number you provided is not the same as the one you opened the savings with" now I am getting ****ed because he is not treating the customer fairly and the card number provided is a debit card which is linked to the same account number that was provided for my cheque card. let's bare in mind that I did not call the card division and all I wanted to see is my savings and current accounts on the apps dashboard. he then tells me to just go to the app and add the debit card and I will see my savings account because it is linked to my debit card.usually you would guide someone that is asking for help step by step on what to do... again my cards are not the issue and I can see all of them under manage cards. I advised that he has an entire system in front of him and I called in because I needed help. if I could do it myself on the app I would have not wasted my time and airtime to speak to someone who is meant to know internet banking. this just showed that he does not know how to navigate through a system he uses everyday. I requested to speak to a manager and I was put on hold for another 10 mins, my time, my money for a customer that is not treated fairly. eventually he tells me that the manager is busy with another client and will call me, and confirms the number I called in with. I get frustrated even more that he cannot assume that the number I called with is my cellphone number and demanded that he reads out a verified number that should be on the system. he then tells me I have several numbers, note only one number is linked to my profile. this proves he knows nothing about POPI either, no confidentiality and too many assumptions. eventually I hang up get a voicemail by the so called "manager" Tshepang to advise that the savings has miraculously being linked to my dashboard. no explanation whatsoever for the conduct of the consultant and we should just move right along, this all after being on the phone for 40min and 32secs.... honestly pathetic customer service, the worst is being belittled by a consultant who can't even navigate through a system he supposedly works on everyday