NR
Nekeel R
1 reviews | Active since Jul 2017
05 Feb 2024, 12:13
Pathetic Customer Service from Consultants and Management!
I have been a victim of ***** on 17/01/2024 for R20 000 and 19/01/2024 for R27 000 on my Standard Bank Credit Card. I have contacted the bank on 19/01/2024 and reported the *****.
The Bank immediately stopped my card and ordered a new one and also blocked my online banking. I've been given a lot of different turn around times from different consultants every time I've called in. The bank doesn't have empathy towards their clients. I wasn't given any call in regards to my ***** case unless I called in.
The bank consultants promise to have someone from management call you back at a certain time, that doesn't work so you have to call them back to REMIND them to call you back.
This bank is very unprofessional and *********.
The bank did their investigation on the first amount taken from me and told me that declined a refund because the company that took my money was from WSB, a gambling company.
The bank allowed the transaction to go through my account and then I received an automated voice call asking if I had made a transaction, 7 hours later.
The management and consultants if this company cannot carry out their designated duties. They are all confused of the basic functions of their company.
STANDARD BANK IS A NO GO BANK. I will be changing my bank to another bank and I will surely ask my family and colleagues to do the same.
This bank will never help get a refund of your hard earned money!
PATHETIC!
Helpful (0)
Replies (9)0
Replies (9)
Standard Bank's replyOfficial
05 Feb 2024, 12:17Good day Nekeel
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply05 Feb 2024, 12:17
Official
Good day Nekeel
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
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Nekeel R's updateReviewer Update
08 Feb 2024, 09:37Today, 08 February 2024, Standard Bank hasn't resolved my query, however I have received an email stating that my query was resolved. Pathetic service indeed.
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Nekeel R's update08 Feb 2024, 09:37
Reviewer Update
Today, 08 February 2024, Standard Bank hasn't resolved my query, however I have received an email stating that my query was resolved. Pathetic service indeed.
Standard Bank's replyOfficial
08 Feb 2024, 10:19Good day Nekeel
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply08 Feb 2024, 10:19
Official
Good day Nekeel
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
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Nekeel R's updateReviewer Update
08 Feb 2024, 10:21Standard bank has emailed me and told me that my query has been resolved. This is a lie. My query hasn't been resolved. I will also be contacts the banking Ombudsman. For a giant Bank, it is pathetic to recieve service like this!
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Nekeel R's update08 Feb 2024, 10:21
Reviewer Update
Standard bank has emailed me and told me that my query has been resolved. This is a lie. My query hasn't been resolved. I will also be contacts the banking Ombudsman. For a giant Bank, it is pathetic to recieve service like this!
NR
Nekeel R's updateReviewer Update
19 Feb 2024, 13:43I can assure you that my query wasn't addressed. Very pathetic service. Empty promises. Worst bank to bank with! I will never recommend this bank to anyone!
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Nekeel R's update19 Feb 2024, 13:43
Reviewer Update
I can assure you that my query wasn't addressed. Very pathetic service. Empty promises. Worst bank to bank with! I will never recommend this bank to anyone!
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Nekeel R's updateReviewer Update
19 Feb 2024, 13:55Please reply privately. I don't see your response. Let the public know what's going on.
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Nekeel R's update19 Feb 2024, 13:55
Reviewer Update
Please reply privately. I don't see your response. Let the public know what's going on.
Standard Bank's replyOfficial
19 Feb 2024, 14:34Dear Nekeel,
We have requested our complaints resolution team to provide feedback on this complaint.
Kindly await feedback from the agents.
We have requested our complaints resolution team to provide feedback on this complaint.
Kindly await feedback from the agents.
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank Hello Peter Team
***
Standard Bank's reply19 Feb 2024, 14:34
Official
Dear Nekeel,
We have requested our complaints resolution team to provide feedback on this complaint.
Kindly await feedback from the agents.
We have requested our complaints resolution team to provide feedback on this complaint.
Kindly await feedback from the agents.
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank Hello Peter Team
***
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Nekeel R's updateReviewer Update
01 Mar 2024, 14:59Good day, this is to advise the public that I haven't got an resolution from Standard Bank as yet. They have promises that isn’t fulfilled. Poor customer service and management. A pathetic bank to do business with, I will definitely be closing my account with them asap! This bank allows money to get ****** from your account and will never help get the money back. They are not for you!
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Nekeel R's update01 Mar 2024, 14:59
Reviewer Update
Good day, this is to advise the public that I haven't got an resolution from Standard Bank as yet. They have promises that isn’t fulfilled. Poor customer service and management. A pathetic bank to do business with, I will definitely be closing my account with them asap! This bank allows money to get ****** from your account and will never help get the money back. They are not for you!
Standard Bank's replyOfficial
01 Mar 2024, 17:05Good day Nekeel
We are writing to address a matter of utmost importance concerning the recent breakdown in service that you experienced.
Firstly, allow us to extend our sincere apologies for the inconvenience and frustration caused by this unfortunate incident.
Please be assured that we deeply value your feedback and take your concerns very seriously.
We understand how important it is to maintain a high standard of service, and we deeply regret any shortcomings you may have encountered.
Our team is committed to resolving this matter promptly and effectively.
In light of the situation, We would like to assure you that we have thoroughly reviewed the details of your experience and are actively working to rectify any issues that may have contributed to the breakdown in service. Our dedicated staff members have been alerted and are taking the necessary steps to prevent such occurrences from happening in the future.
Furthermore, we aim to provide you with a seamless and effortless customer experience.
We are actively implementing measures to enhance our systems and procedures, ensuring that similar incidents do not happen again.
Rest assured that your feedback has been invaluable in highlighting areas that require immediate attention, and we are utilizing it to further improve our services.
We understand that our failure to deliver the level of service you rightly expect has caused inconvenience and disappointment.
We truly regret any negative impact this may have had on your trust and satisfaction with our company. It is our priority to regain your confidence in us, and we assure you that significant steps are being taken to prevent any recurrence of such issues in the future.
Once again, please accept our deepest apologies for the inconvenience caused.
If you have any further concerns or require any assistance, please do not hesitate to contact our dedicated customer support team, who will be more than willing to assist you throughout the process.
Thank you for taking the time to bring this matter to our attention.
Your feedback is invaluable to us as we strive to provide an exceptional level of service.
We deeply appreciate your understanding and patience and look forward to the opportunity to serve you better in the future.
Kind regards
Standard Bank Hello Peter Team
***
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank's reply01 Mar 2024, 17:05
Official
Good day Nekeel
We are writing to address a matter of utmost importance concerning the recent breakdown in service that you experienced.
Firstly, allow us to extend our sincere apologies for the inconvenience and frustration caused by this unfortunate incident.
Please be assured that we deeply value your feedback and take your concerns very seriously.
We understand how important it is to maintain a high standard of service, and we deeply regret any shortcomings you may have encountered.
Our team is committed to resolving this matter promptly and effectively.
In light of the situation, We would like to assure you that we have thoroughly reviewed the details of your experience and are actively working to rectify any issues that may have contributed to the breakdown in service. Our dedicated staff members have been alerted and are taking the necessary steps to prevent such occurrences from happening in the future.
Furthermore, we aim to provide you with a seamless and effortless customer experience.
We are actively implementing measures to enhance our systems and procedures, ensuring that similar incidents do not happen again.
Rest assured that your feedback has been invaluable in highlighting areas that require immediate attention, and we are utilizing it to further improve our services.
We understand that our failure to deliver the level of service you rightly expect has caused inconvenience and disappointment.
We truly regret any negative impact this may have had on your trust and satisfaction with our company. It is our priority to regain your confidence in us, and we assure you that significant steps are being taken to prevent any recurrence of such issues in the future.
Once again, please accept our deepest apologies for the inconvenience caused.
If you have any further concerns or require any assistance, please do not hesitate to contact our dedicated customer support team, who will be more than willing to assist you throughout the process.
Thank you for taking the time to bring this matter to our attention.
Your feedback is invaluable to us as we strive to provide an exceptional level of service.
We deeply appreciate your understanding and patience and look forward to the opportunity to serve you better in the future.
Kind regards
Standard Bank Hello Peter Team
***
Kind regards
Standard Bank Hello Peter Team
***