1 reviews | Active since Dec 2011
Pathetic Customer Service
WOW. How time flies, but poor customer service stands the test of time!
It took Standard Bank 2 days to approve a bond of R3 500 000! It also took Standard bank less than 5 days to approve a bond of R5 000 000.
I have now been struggling for just over 2 months to get my bond's additional funds released as we only used R2 950 000 on the first mentioned bond. We spend R1 200 000 CASH to renovate, received a valuation for R4 500 000, but Standard Bank, who wants my business, cant sort this out.
On 20 August I was contacted and inform that all that needs to take place, is for a evaluator from Standard Bank to come out as my profile is so great and all the nice things to make me happy. Today, 02 September 2024 and as per the normal customer service, NO REPLY, NO VALUATION, NO FEEDBACK. And then Standard Bank want to talk to me to bring my business account over. At this stage the only option is to cancel my Private Banking and move all from Standard Bank.
Well done Standard Bank Business Banking and Home Loans for this amazing experience! It is obviously the standards as it was so consistent over the last 2 months!
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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