AV
Anel V

1 reviews | Active since Dec 2022

19 Mar 2023, 20:25

Pathetic Customer Service

I’ve honestly never dealt with such terrible customer service and *********** people.

I am sitting in the United States, unable to repay my Credit Card because I cannot merge my dashboards. I’ve been struggling now for the past 4 months. I’ve received an email from SB giving me a South African number to phone because “sensitive information” cannot be dealt with via email. So they not understand that I cannot phone out of the United States to SA? That’s not difficult to understand?

I would never recommend SB to anyone. I cannot believe it’s been 4 months, and a problem so small cannot be fixed.

0
Replies (1)
Standard Bank
Standard Bank's reply20 Mar 2023, 07:20
Official
Hi Anel

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards, Standard Bank Hello Peter Team ***