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shanaaz A
1 reviews | Active since Jul 2016
02 Jan 2020, 14:09
Pathetic customer service!
***** took place on my account on the 25/12/2019, to date no one has contacted me or updated me on the progress. All I received was a case number and that's it! Pathetic customer service! My account is now overdrawn and debit orders are bouncing back!
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Replies (3)0
Replies (3)
Standard Bank's replyOfficial
03 Jan 2020, 08:43Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply03 Jan 2020, 08:43
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
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shanaaz A's updateReviewer Update
08 Jan 2020, 13:165 days later and still no contact has been made. Pathetic service!
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shanaaz A's update08 Jan 2020, 13:16
Reviewer Update
5 days later and still no contact has been made. Pathetic service!
Standard Bank's replyOfficial
16 Jan 2020, 09:58Dear shanaaz chan a****aker
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply16 Jan 2020, 09:58
Official
Dear shanaaz chan a****aker
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***