PATHETIC CUSTOMER SERVICE

In terms of customer service is it at all possible to be worse than PATHETIC? Yes, it is. Standard Bank has just proved that to me. problem is other than INEXCUSABLY PATHETIC I cannot think of a word that denotes worse than PATHETIC. If you can, please let me know. On the 5th of January this year, I went into the local branch of Standard Bank here in Lephalale and requested 5 months of credit card statements. I wanted Jan '23 to June '23. I was told no problem, but it would take 5 working days. 5 working days to go into my file, identify the statements I wanted, attach them to an email, and send them to the local branch.? Unbelievable,!!!! but that is normal Standard Bank service, as I had no choice I accepted the 5-day delivery and adjusted everything that I needed those statements for around a 5-day delivery. 5 days came and went. No Statements. Reschedule everything that was required to be done based on data from those statements. 10 days came and went. No statements. reschedule. Then I think it was on the 13 working day ( 22 Jan '24) after my initial request, some statements arrive at my local bank. Thank goodness. Get everybody together, we have the statements. An hour after receiving them I see they were for the wrong dates. They have sent me June '23 to Dec'23. I am back at the bank. the consultant assisting me gets hold of head office and tells them they have sent the wrong statements. " Oh Okay we will send you the right ones but it will take 5 working days. So even when Standard Bank stuffs up, they cannot try and do what they should have done in 1 working day. No, it takes 5 working days .7 working days later - i.e. today the 1 Feb '24 I walk into the bank at 11:20. " has anything arrived I ask the consultant. " No she says but I will phone whoever is supposed to send them and see what we can do" At 12:28 I walked out of the bank without any statements. By that time, the statement lady at head office had not even answered her phone. Today it is 19 working days after I first requested those statements. What the hell am I paying " Bank Charges" for? So back to my opening sentence - " is there a word worse than PATHETIC' to describe Standard Bank Customer Service