LH
Lauren H
1 reviews | Active since Jul 2018
05 Jul 2023, 09:48
Pathetic customer service
I sent Standard Bank an email omn the 20th June as well as the 27th to cancel a stop order but I still haven't received any feedback. I have tried numerous times to call but the call is never answered and you need to wait forever for an agent to eventually answer.
I also went on the app and tried to chat to an agent but I was told that I need to email and call the same details that still didn't have the decency to respond to me.
The pervious time I requested for a stop order to be cancelled, it was cancelled after the next stop order was already paid. I am really disgusted with the service from Standard Bank. I now need to go to the extent of logging a review on Hellp Peter to get a possible response.
Helpful (0)
Replies (20)0
Replies (20)
Standard Bank's replyOfficial
05 Jul 2023, 09:58Good Day Lauren
We appreciate you making us aware of this.
We want to make sure that your issue is taken care of right away.
You have received an email from us.
Please read over and then react appropriately.
Looking forward to hearing from you.
Warm Regards
Standard Bank Hello Peter Team
***
We appreciate you making us aware of this.
We want to make sure that your issue is taken care of right away.
You have received an email from us.
Please read over and then react appropriately.
Looking forward to hearing from you.
Warm Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply05 Jul 2023, 09:58
Official
Good Day Lauren
We appreciate you making us aware of this.
We want to make sure that your issue is taken care of right away.
You have received an email from us.
Please read over and then react appropriately.
Looking forward to hearing from you.
Warm Regards
Standard Bank Hello Peter Team
***
We appreciate you making us aware of this.
We want to make sure that your issue is taken care of right away.
You have received an email from us.
Please read over and then react appropriately.
Looking forward to hearing from you.
Warm Regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
05 Jul 2023, 13:27Dear Lauren
We will follow up with our team and we will be in touch.
Our humble apologies for the inconvenience caused.
Warm Regards
Standard Bank Hello Peter Team
***
We will follow up with our team and we will be in touch.
Our humble apologies for the inconvenience caused.
Warm Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply05 Jul 2023, 13:27
Official
Dear Lauren
We will follow up with our team and we will be in touch.
Our humble apologies for the inconvenience caused.
Warm Regards
Standard Bank Hello Peter Team
***
We will follow up with our team and we will be in touch.
Our humble apologies for the inconvenience caused.
Warm Regards
Standard Bank Hello Peter Team
***
LH
Lauren H's updateReviewer Update
06 Jul 2023, 19:59Good day,
I still haven't received the email from the team.
I still haven't received the email from the team.
LH
Lauren H's update06 Jul 2023, 19:59
Reviewer Update
Good day,
I still haven't received the email from the team.
I still haven't received the email from the team.
Standard Bank's replyOfficial
07 Jul 2023, 00:17Good Day Lauren
Please advise when can we call you .
Warm Regards
Standard Bank Hello Peter Team
***
Please advise when can we call you .
Warm Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply07 Jul 2023, 00:17
Official
Good Day Lauren
Please advise when can we call you .
Warm Regards
Standard Bank Hello Peter Team
***
Please advise when can we call you .
Warm Regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
07 Jul 2023, 08:11Good Day Lauren
Thank you so much.
We will get our consultant to reach you.
Kind Regards
Standard Bank Hello Peter Team
***
Thank you so much.
We will get our consultant to reach you.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply07 Jul 2023, 08:11
Official
Good Day Lauren
Thank you so much.
We will get our consultant to reach you.
Kind Regards
Standard Bank Hello Peter Team
***
Thank you so much.
We will get our consultant to reach you.
Kind Regards
Standard Bank Hello Peter Team
***
LH
Lauren H's updateReviewer Update
10 Jul 2023, 07:08Good day,
I logged this on Wednesday already. Today is Monday and your team has still not contacted me. They have no urgency to get this resolved, I suppose its not their money so they don't have to care.
The last time I tried to stop a debit order the same thing happened and stop orders was payed out which was almost valued at R10000 which may not be alot to you but it's alot of money for me.
Can you please have your team contact me at any given time. I will avail myself.
I logged this on Wednesday already. Today is Monday and your team has still not contacted me. They have no urgency to get this resolved, I suppose its not their money so they don't have to care.
The last time I tried to stop a debit order the same thing happened and stop orders was payed out which was almost valued at R10000 which may not be alot to you but it's alot of money for me.
Can you please have your team contact me at any given time. I will avail myself.
LH
Lauren H's update10 Jul 2023, 07:08
Reviewer Update
Good day,
I logged this on Wednesday already. Today is Monday and your team has still not contacted me. They have no urgency to get this resolved, I suppose its not their money so they don't have to care.
The last time I tried to stop a debit order the same thing happened and stop orders was payed out which was almost valued at R10000 which may not be alot to you but it's alot of money for me.
Can you please have your team contact me at any given time. I will avail myself.
I logged this on Wednesday already. Today is Monday and your team has still not contacted me. They have no urgency to get this resolved, I suppose its not their money so they don't have to care.
The last time I tried to stop a debit order the same thing happened and stop orders was payed out which was almost valued at R10000 which may not be alot to you but it's alot of money for me.
Can you please have your team contact me at any given time. I will avail myself.
Standard Bank's replyOfficial
10 Jul 2023, 07:13Hello Lauren
We regret the delay in providing feedback on this matter. We have requested our team to urgently look into this matter and provide latest feedback.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
We regret the delay in providing feedback on this matter. We have requested our team to urgently look into this matter and provide latest feedback.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply10 Jul 2023, 07:13
Official
Hello Lauren
We regret the delay in providing feedback on this matter. We have requested our team to urgently look into this matter and provide latest feedback.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
We regret the delay in providing feedback on this matter. We have requested our team to urgently look into this matter and provide latest feedback.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
LH
Lauren H's updateReviewer Update
10 Jul 2023, 19:32Another day had passed and again, no call nor feedback.
I don't understand what the delay is in getting the a stop order cancelled and setting up two more.
Your customer service really is questionable.
I don't understand what the delay is in getting the a stop order cancelled and setting up two more.
Your customer service really is questionable.
LH
Lauren H's update10 Jul 2023, 19:32
Reviewer Update
Another day had passed and again, no call nor feedback.
I don't understand what the delay is in getting the a stop order cancelled and setting up two more.
Your customer service really is questionable.
I don't understand what the delay is in getting the a stop order cancelled and setting up two more.
Your customer service really is questionable.
Standard Bank's replyOfficial
11 Jul 2023, 07:36Dear Lauren
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Regards, Standard Bank Hello Peter Team ***
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Regards, Standard Bank Hello Peter Team ***
Standard Bank's reply11 Jul 2023, 07:36
Official
Dear Lauren
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Regards, Standard Bank Hello Peter Team ***
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Regards, Standard Bank Hello Peter Team ***
LH
Lauren H's updateReviewer Update
11 Jul 2023, 08:08Good day,
Are you able to give me a turnaround tim as to when I can expect feedback please. It's almost a week later and it really doesn't look like they are working around the clock.
Are you able to give me a turnaround tim as to when I can expect feedback please. It's almost a week later and it really doesn't look like they are working around the clock.
LH
Lauren H's update11 Jul 2023, 08:08
Reviewer Update
Good day,
Are you able to give me a turnaround tim as to when I can expect feedback please. It's almost a week later and it really doesn't look like they are working around the clock.
Are you able to give me a turnaround tim as to when I can expect feedback please. It's almost a week later and it really doesn't look like they are working around the clock.
Standard Bank's replyOfficial
11 Jul 2023, 08:14Hello Lauren
Our team have requested that you respond on email. As they could not reach you and send follow up via email.
Regards
Standard Bank
Hello Peter
Our team have requested that you respond on email. As they could not reach you and send follow up via email.
Regards
Standard Bank
Hello Peter
Standard Bank's reply11 Jul 2023, 08:14
Official
Hello Lauren
Our team have requested that you respond on email. As they could not reach you and send follow up via email.
Regards
Standard Bank
Hello Peter
Our team have requested that you respond on email. As they could not reach you and send follow up via email.
Regards
Standard Bank
Hello Peter
LH
Lauren H's updateReviewer Update
11 Jul 2023, 09:52Good day,
Please!!! They did not try to reach me nor have they sent me an email.
Please!!! They did not try to reach me nor have they sent me an email.
LH
Lauren H's update11 Jul 2023, 09:52
Reviewer Update
Good day,
Please!!! They did not try to reach me nor have they sent me an email.
Please!!! They did not try to reach me nor have they sent me an email.
Standard Bank's replyOfficial
11 Jul 2023, 10:32Hello Lauren
Thank you for getting back to us and confirming that you have not received any communication from the team.
We have provided the latest information.
Kindly await feedback from our support.
We apologize for the delay.
Regards
Standard Bank Hello Peter Team ***
Thank you for getting back to us and confirming that you have not received any communication from the team.
We have provided the latest information.
Kindly await feedback from our support.
We apologize for the delay.
Regards
Standard Bank Hello Peter Team ***
Standard Bank's reply11 Jul 2023, 10:32
Official
Hello Lauren
Thank you for getting back to us and confirming that you have not received any communication from the team.
We have provided the latest information.
Kindly await feedback from our support.
We apologize for the delay.
Regards
Standard Bank Hello Peter Team ***
Thank you for getting back to us and confirming that you have not received any communication from the team.
We have provided the latest information.
Kindly await feedback from our support.
We apologize for the delay.
Regards
Standard Bank Hello Peter Team ***
LH
Lauren H's updateReviewer Update
11 Jul 2023, 11:42Good day,
Can you please advise on a turnaround time.
Can you please advise on a turnaround time.
LH
Lauren H's update11 Jul 2023, 11:42
Reviewer Update
Good day,
Can you please advise on a turnaround time.
Can you please advise on a turnaround time.
Standard Bank's replyOfficial
11 Jul 2023, 13:15Good Day Lauren
We hope all is well.
Please advise that we have sent you an email.
Kindly confirm if you have received anything.
Warm Regards
Standard Bank Hello Peter Team
***
We hope all is well.
Please advise that we have sent you an email.
Kindly confirm if you have received anything.
Warm Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply11 Jul 2023, 13:15
Official
Good Day Lauren
We hope all is well.
Please advise that we have sent you an email.
Kindly confirm if you have received anything.
Warm Regards
Standard Bank Hello Peter Team
***
We hope all is well.
Please advise that we have sent you an email.
Kindly confirm if you have received anything.
Warm Regards
Standard Bank Hello Peter Team
***
LH
Lauren H's updateReviewer Update
11 Jul 2023, 14:51Good day,
No email has been received from your team. I am unsure which email address it it being sent to.
No email has been received from your team. I am unsure which email address it it being sent to.
LH
Lauren H's update11 Jul 2023, 14:51
Reviewer Update
Good day,
No email has been received from your team. I am unsure which email address it it being sent to.
No email has been received from your team. I am unsure which email address it it being sent to.
Standard Bank's replyOfficial
11 Jul 2023, 15:11Dear Lauren
Thank you for writing back to us.
We will follow up with our team. We will be in touch with further feedback.
Warm Regards
Standard Bank Hello Peter Team
***
Thank you for writing back to us.
We will follow up with our team. We will be in touch with further feedback.
Warm Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply11 Jul 2023, 15:11
Official
Dear Lauren
Thank you for writing back to us.
We will follow up with our team. We will be in touch with further feedback.
Warm Regards
Standard Bank Hello Peter Team
***
Thank you for writing back to us.
We will follow up with our team. We will be in touch with further feedback.
Warm Regards
Standard Bank Hello Peter Team
***
LH
Lauren H's updateReviewer Update
12 Jul 2023, 05:55Good day,
So I checked my email again. Still no response from your team. Today is a week since I logged this on Hello Peter and your team has not done anything.
So I'll suggest to please provide me with an email address. I will then send you guys an email and will automatically then expect a response. Alternatively please CALL ME. I can then send you an email while on the phone or vice versa and I can then do the authentication, all in one go.
I don't understand what the delay is in stopping a stop order. If you are not able to do it. Please let me know who I can escalate this to in order to have this stopped.
I would really like to have this resolved already.
Regards
Lauren
So I checked my email again. Still no response from your team. Today is a week since I logged this on Hello Peter and your team has not done anything.
So I'll suggest to please provide me with an email address. I will then send you guys an email and will automatically then expect a response. Alternatively please CALL ME. I can then send you an email while on the phone or vice versa and I can then do the authentication, all in one go.
I don't understand what the delay is in stopping a stop order. If you are not able to do it. Please let me know who I can escalate this to in order to have this stopped.
I would really like to have this resolved already.
Regards
Lauren
LH
Lauren H's update12 Jul 2023, 05:55
Reviewer Update
Good day,
So I checked my email again. Still no response from your team. Today is a week since I logged this on Hello Peter and your team has not done anything.
So I'll suggest to please provide me with an email address. I will then send you guys an email and will automatically then expect a response. Alternatively please CALL ME. I can then send you an email while on the phone or vice versa and I can then do the authentication, all in one go.
I don't understand what the delay is in stopping a stop order. If you are not able to do it. Please let me know who I can escalate this to in order to have this stopped.
I would really like to have this resolved already.
Regards
Lauren
So I checked my email again. Still no response from your team. Today is a week since I logged this on Hello Peter and your team has not done anything.
So I'll suggest to please provide me with an email address. I will then send you guys an email and will automatically then expect a response. Alternatively please CALL ME. I can then send you an email while on the phone or vice versa and I can then do the authentication, all in one go.
I don't understand what the delay is in stopping a stop order. If you are not able to do it. Please let me know who I can escalate this to in order to have this stopped.
I would really like to have this resolved already.
Regards
Lauren
LH
Lauren H's updateReviewer Update
13 Jul 2023, 09:30Good day,
The one and only time you did call you are able to quote very quickly but not all the other when you allege that I was contacted.
I have called back twice and no answer. They have however sent me an email after that call and we are in process of having this resolved.
Thank you
Lauren
The one and only time you did call you are able to quote very quickly but not all the other when you allege that I was contacted.
I have called back twice and no answer. They have however sent me an email after that call and we are in process of having this resolved.
Thank you
Lauren
LH
Lauren H's update13 Jul 2023, 09:30
Reviewer Update
Good day,
The one and only time you did call you are able to quote very quickly but not all the other when you allege that I was contacted.
I have called back twice and no answer. They have however sent me an email after that call and we are in process of having this resolved.
Thank you
Lauren
The one and only time you did call you are able to quote very quickly but not all the other when you allege that I was contacted.
I have called back twice and no answer. They have however sent me an email after that call and we are in process of having this resolved.
Thank you
Lauren
Standard Bank's replyOfficial
13 Jul 2023, 10:00Dear Lauren
Thank you for providing us with a follow-up on this matter.
Our team will continue keeping you ahead of this matter.
Regards
Bank Hello Peter Team
***
Thank you for providing us with a follow-up on this matter.
Our team will continue keeping you ahead of this matter.
Regards
Bank Hello Peter Team
***
Standard Bank's reply13 Jul 2023, 10:00
Official
Dear Lauren
Thank you for providing us with a follow-up on this matter.
Our team will continue keeping you ahead of this matter.
Regards
Bank Hello Peter Team
***
Thank you for providing us with a follow-up on this matter.
Our team will continue keeping you ahead of this matter.
Regards
Bank Hello Peter Team
***