PATHETIC CUSTOMER SERVICE

I have received the most pathetic customer service from Standard Bank. I made contact with a consultant within the internet banking department to enquire reasons why an online payment kept on declining. I was then advised to create a digital card to transfer funds to and then process the payment online. After doing this, the payment still kept on declining. I called the same department to inform them the recommendation had not worked and asked for an alternative to which I was told I would be referred to the department who could answer queries with regards to the digital cards. After finally getting hold of this department I was told they are not able to assist as they are the online share trading department which means the previous consultant transferred me to the incorrect department. The consultant of the online share trading department attempted to find an e-mail address I could log the query with as there was no contact number. After this 15 minute phone call - I logged a query with the e-mail address given. I also found two additional e-mail addresses online and logged queries with both respectively. It is now more than 24 hours later and I have not received a response to any of the three e-mails I sent. I called the Standard Bank helpline AGAIN and I was told I need to be transferred to the internet banking department even though this was the department I had been liasing with since the beginning and the same department who mistakenly transferred me to the incorrect department. The consultant told me to hold on as she would be speaking to her team leaders. I was put on hold for more than 15 minutes until I dropped the call. It once again becomes my responsibility and my airtime to keep on calling Standard Bank. I HAVE NEVER EVER EXPERIENCED PATHETIC AND HORRIBLE CUSTOMER SERVICE AS I HAVE RIGHT NOW!