PATHETIC Customer Service & Attitude

On the 5th of September 2017, I visited the Standard Bank Service Centre, situated on 320 West Street in Durban, in order to open up an Access Account. I was greeted by a female, that seemed totally uninterested in what I had to say, so I waited to speak to someone else. After waiting for over half an hour, I was approached by another female, who came forward to assist me. After I told her that I was there to open up an Access account, I proceeded to hand over my documents to her, which was my I.D and Proof Of Residence. She then looked at the document of my Proof Of Residence, and told me to wait. She then proceeded to go through a door, and reappeared after close to 25 minutes. She then told me that she would need to scan my proof Of Residence to the Compliance Department to see if it could be used as My Proof Of Residence. I found this to be very odd, because it was a document that had my name and address on it and it clearly showed that it was a bill that I was paying for every month.

After making me wait for another 30 minutes, she handed my documents back to me and proceeded to take my name and contact number down, which she stated was so she could call me back with feedback. Today is the 19th of September, which in reality is a full TWO weeks(10 working days), that I have NOT received any communication from her.

I wonder if Standard Bank treats all their potential clients in such a pathetic way. How can a bill that I am paying for every month, not be compliant enough to be used as my Proof Of Residence, together with the fact that my Capitec bank statement was also refused by this lady as Proof Of Residence.

I guess this lady just sits and does nothing the entire day, yet gets paid for it, which shows alot about the type of people that Standard Bank hires to assist it's clients and future clients. I am utterly disgusted at this display of pathetic customer service and it's needless to say that I will NOT be opening any accounts with Standard Bank in future and will also advise friends and family to do the same because Standard Bank provides ****py Customer Service.