Pathetic customer service at the Woodlands Branch

I gave the Woodlands Branch the benefit of the doubt. Since December 2024 I have been applying for a change of surety on a student loan. At the time of writing this review, I have received no feedback on the progress of the application, or the outcome thereof. Appreciate the support of Universal Banker, who seems hamstrung to get this through. Visited the branch and waited circa an hour 20 minutes to see the consultant, sent emails requesting updates and details of the branch manager for escalation - all reaching deaf ears. The customer service is pathetic.