Pathetic customer service and time to switch banks

<p>Since the 1st of August i have been trying to change a life insurer on my bond and this has proven to be a nightmare, i have sent a completed cession form with the details of the new life insurer as well as a copy of my latest schedule, im having to make endless calls to standard bank homeloans without any luck and this happend previously when i wanted to change a structural insurer, everyone that i speak to is really not interested.</p> <p> </p> <p>i have decided to cancel my banking and move to another bank purely because of this pathetic service - the request is a simple administrative change, but feels like a long walk to cape town from Joburg!!!!</p>