Pathetic customer service and customer engagement

<p>1. I have been a loyal standard bank customer since I was old enough to open an account. </p> <p>2. My parents bank with standard bank and because of this I also adopted you as my bank. I have a home loan through you even though I am a staff member at another bank and could have received a better staff rate.</p> <p>3. I have been loyal to standard bank much more than required, some may say to a fault.</p> <p>4. The issue is this; I mistakenly transferred my credit card settlement to my standard bank cheque account instead of my credit card. This was my mistake which I take responsibility for.</p> <p>5. However the crux of my complaint is that your collection strategy that you have running is utter nonsense. I received the text messages and calls regarding the payment which boarders on stalking. Every credit provider has to have a collection strategy, but not one that alienates your customers as you have now done with me. The tone of calls and text messages was just disrespectful and makes a person feel like a convict.</p> <p>6. I have corrected the payment error. The card currently is owing a negligible R200.00 which I will gladly pay today and revert to the nearest branch first thing this weekend to close up my standard bank card and cheque accounts. Further to that, you have given me ample reason to now move my home loan account as well.</p> <p>7. I understand the need to collect; however the way in which you did so was ridiculous. Very disappointed in the way I was treated considering the loyalty I have shown the bank.</p> <p>8. Regardless of me; even those clients who actually are going through hard times and are in arrears; you still want to keep those clients because they will not be in a financially difficult position forever. You still want to keep their business because it will still equate to profits and market share for you down the line. You cannot have the behaviour to just cut out clients because of a late payment or slight default. Your approach needs to be changed. I am also in the collections environment and there are 101 ways to do what you do but to do it much better. If you guys don’t know how to do your job please let me know and I will come show you so that maybe you won’t lose more loyal customers. </p>