MF
Marius F
1 reviews | Active since Sept 2019
11 Dec 2019, 11:07
PATHETIC CUSTOMER SERVICE AGAIN
Once AGAIN I submitted a claim for house insurance and once AGAIN I an waiting for responce of ceiling problem. Once again I suppose it will take 3-4 weeks to get a responce "they do not cover cistern problem" the previous complain. WHEN will the damn ceiling be fixed. Probably March 2020, IF they don't decline it as well. Why are your customer service so absolutely PATHETIC! Mayby I must take all ny business to another bank, that DO have a competent customer service !!!
Helpful (0)
Replies (1)0
Replies (1)
Standard Bank's replyOfficial
13 Dec 2019, 06:08 Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
**********
***********
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
**********
***********
Standard Bank's reply13 Dec 2019, 06:08
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
**********
***********
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
**********
***********