PATHETIC CUSTOMER SERVICE

I reapp**** for a bank card on the 18th December 2020 and was advised it will be delivered at my preferred branch within 7 working days. Followed up on the 28th December 2020 and was again advised my card was long handed over to the courier company but the bank was told they never received my card. The consultant then app**** for another card advising it will be again delivered at a branch. To date (07/01/2021) I am still awaiting my card. I escalated this issue on Twitter twice and was asked stupid questions and I asked for this matter to be investigated. Yesterday again, my tweets were ignored by your social media manager or whoever is running your accounts. WHY DO I HAVE TO WAIT THIS LONG FOR A BANK CARD THAT I AM PAYING FOR AND NOT EVEN RECEIVING IT FOR FREE???? SHOULD MY MONEY DISAPPEAR FROM MY ACCOUNT DUE TO THE FIRST ORDERED CARD LANDING IN WRONG HANDS, I WILL REPORT YOU TO THE BANKIG OMBUSDMAN!!!!