TK
Tracy K
1 reviews | Active since Feb 2013
01 Oct 2021, 15:27
Pathetic Customer Service
Standard Bank decided to block my accounts due to "suspected *****" without notifying me. I have been struggling for 6 weeks to get this issue resolved so that I can have access to my money, however I have received appalling service from Customer Service, the ***** department and 2 different branches. I have been given the runaround and been told my issue is being escalated but no resolution or time frame for when this will be resolved has been given. I am tired of the back and forth and just want access to my money!
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Standard Bank's replyOfficial
02 Oct 2021, 01:15Hello Tracy
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
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Standard Bank's reply02 Oct 2021, 01:15
Official
Hello Tracy
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
***
***
*** (fax)
***
***