Pathetic Customer Service

After 3 attempts to get Standard Bank to assist me in transferring my Tax Free Savings funds to my personal account with a complaint logged to the complaints team, no one has responded! I was also told I must go into one of their branches to request a transfer to my Capitec account which is unacceptable with the technology available to all banks. I have made calls and being placed on hold yet no care to their customers nor compensation or consideration! The most unprofessional bank to deal with during such daunting times.