Pathetic customer service!!!

Good Morning. I recently lost my card, so on the app I ordered a new one. When it asked me if I wanted a Hand delivery or branch delivered I selected hand delivery which was free and selected it to be delivered on the 3rd of December between 10am - 12 pm. It's now the 4th of December and there is nothing!!!! My app shows my new card is active, yet I don't have my card. Now I am supposed to feel safe with my money in your bank??!! Who ever is running that department doesn't have the god damn decency to contact me and inform me that you guys couldn't make it and arrange alternative arrangements. How long do I have to wait before you people decide to do your damn Job??!! Yet the *****s you employ have matric or secondary education but can't follow a simple procedure of CUSTOMER SERVICE?!!!!!! No man this is unacceptable and pathetic on your part. I will be closing my overdraft facility with you people soon and moving banks. I have had enough of this bull**** to be honest!!!!!