Pathetic Customer Service.

2 weeks ago, I app**** for a personal loan. It was approved and I was told that I would get the funds 48 hours later. I am still waiting! I have been in contact with Standard Bank for the past 2 weeks and no explanation has been given to me as to why I didn't receive the funds. I needed the money to pay for my studies, however, I have now been turned down from the Diploma Course because I didn't pay the fees in time. I now have to wait 12 months (which is precious time) to enroll into the program, and to add insult to injury, I don't even know whether or not I will be accepted next year. Furthermore, the social media customer service person/people are pathetic and apathetic. After telling them expressly that I would like a name and number of a customer service manager, I get no reply. I explicitly tell them that I would like someone to call me, I get no reply. I even told them an email would suffice, yet again...no email! Also, other people's complaints were rep**** to on Twitter and I was ignored. I shudder to think what the rest of the country goes through with this banking institution. I am extremely disappointed and I have now been greatly inconvenienced by Standard Bank.