PATHETIC CUSTOMER SERVICE

Item: Standard Bank
Rating: 1
Author: Terino J

Standard bank, i am begging and pleading with you to assist me!!!!!!!!

It is with great disappointment that I am sending this email to standard bank in regard to POOR customer service.

Not a single consultant is able to give me a settlement quote in order to settle my credit card account or tell me which attorneys the account is with.

I was told that it is with MBD Attorneys, called those attorneys and they cannot trace anything with my ID number or the card number.

Could someone URGENTLY assist me in this regard!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Sim Tshabalala, please intervene and fast track this query, the collections, admin, debt rehabilitation consultants are lost, they have no idea what they are doing and have no clue about standard banks standard procedure, I'm sorry to say that these departments are a joke.

If there is no assistance or a settlement quote received i will be taking this further.

Contact me on ***

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

12 Apr 2021, 23:55

Hello Terino John,

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards,

Complaint Resolution Centre

**********

********** (fax)

***********

Standard Bank's reply12 Apr 2021, 23:55

Official

Hello Terino John,

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards,

Complaint Resolution Centre

**********

********** (fax)

***********

Terino J's updateReviewer Update

14 Apr 2021, 09:49

Still nothing!! come on guys. This level of customer service is pathetic. How can no one resolve this issue or at least point me in the right direction. Every person dealing with this cannot resolve it!

My ID number is *** and I just want a settlement quote in order to settle my credit card balance. That is all I ask.

Please have someone capable email me on ***

If this issue persists, I will have to take this further.

Terino J's update14 Apr 2021, 09:49

Reviewer Update