MM
Mamphore M
1 reviews | Active since Feb 2025
03 Mar 2025, 15:59
Pathetic Customer Service
I app**** for a personal loan at the Alex Mall branch on the 18 Feb 2025,ever since I've only been getting excuses.It clearly doesn't seem like they are interested in assisting me,as most of the time I have to call to get updates on the progress of my application.I even went to the branch today to speak to the branch manager Aphelele & she told me that my application is currently under investigation.So I'm not quite sure what are they investigating,all I want to know is if my application is still active & when can I get an outcome???Kindly use my primary email address for direct correspondence from the branch - *** or via my cell no - ***
Helpful (0)
Replies (19)0
Replies (19)
Standard Bank's replyOfficial
03 Mar 2025, 16:07Dear Mamp****
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply03 Mar 2025, 16:07
Official
Dear Mamp****
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
MM
Mamphore M's updateReviewer Update
04 Mar 2025, 08:40All I'm asking for is an update on the progress of the investigation,it's already been week 3 and I don't think that an application can take so long to be finalised.Kindly provide me with an urgent update,as I don't think that it is fair that I must do constant follow-ups???
MM
Mamphore M's update04 Mar 2025, 08:40
Reviewer Update
All I'm asking for is an update on the progress of the investigation,it's already been week 3 and I don't think that an application can take so long to be finalised.Kindly provide me with an urgent update,as I don't think that it is fair that I must do constant follow-ups???
Standard Bank's replyOfficial
04 Mar 2025, 08:43The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible. We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
We will revert with feedback as soon as possible. We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply04 Mar 2025, 08:43
Official
The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible. We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
We will revert with feedback as soon as possible. We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
MM
Mamphore M's updateReviewer Update
04 Mar 2025, 11:11Did you manage to check with your investigations team if there are any progress,cause I don't think that it can take almost 3 weeks to validate my docs & verify my banking details?
I need an urgent response either via email or direct call
I need an urgent response either via email or direct call
MM
Mamphore M's update04 Mar 2025, 11:11
Reviewer Update
Did you manage to check with your investigations team if there are any progress,cause I don't think that it can take almost 3 weeks to validate my docs & verify my banking details?
I need an urgent response either via email or direct call
I need an urgent response either via email or direct call
Standard Bank's replyOfficial
04 Mar 2025, 22:37We have escalated the matter for further feedback.
Our team will revert with feedback as soon as possible.
Our sincere apologies for the delay.
Our team will contact you tomorrow with an update.
Kindest regards,
Standard Bank Hello Peter Team
***
Our team will revert with feedback as soon as possible.
Our sincere apologies for the delay.
Our team will contact you tomorrow with an update.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply04 Mar 2025, 22:37
Official
We have escalated the matter for further feedback.
Our team will revert with feedback as soon as possible.
Our sincere apologies for the delay.
Our team will contact you tomorrow with an update.
Kindest regards,
Standard Bank Hello Peter Team
***
Our team will revert with feedback as soon as possible.
Our sincere apologies for the delay.
Our team will contact you tomorrow with an update.
Kindest regards,
Standard Bank Hello Peter Team
***
MM
Mamphore M's updateReviewer Update
05 Mar 2025, 14:07Where can I lay an official complaint against the poor service I'm receiving from the Alex Mall branch,in particular the consultant Advisor Diale & branch manager Aphelele Zide?They are offering the worst customer service,the manager even had the audacity to tell me on Mon when I visited the branch for feedback on my overdue personal loan application,why I don't apply with another bank for credit if I'm in a hurry.This is the worst service by far experienced by a bank,my colleagues at work have app**** for credit via Std Bank & have never waited so long.The only feedback received from the branch,is that my application is under investigation & that I should just wait for them to call me.I mean it's already been almost 3 full weeks & yet I'm not getting any clear indication whether my application is still active or declined???????
I need an answer asap,I've provided all the necessary docs as requested.I've given the branch the go ahead to verify my bank account with Capitec,since I'm been labeled as an alleged *****ster😡😡😡😡😡😡😡😡😡
I need an answer asap,I've provided all the necessary docs as requested.I've given the branch the go ahead to verify my bank account with Capitec,since I'm been labeled as an alleged *****ster😡😡😡😡😡😡😡😡😡
MM
Mamphore M's update05 Mar 2025, 14:07
Reviewer Update
Where can I lay an official complaint against the poor service I'm receiving from the Alex Mall branch,in particular the consultant Advisor Diale & branch manager Aphelele Zide?They are offering the worst customer service,the manager even had the audacity to tell me on Mon when I visited the branch for feedback on my overdue personal loan application,why I don't apply with another bank for credit if I'm in a hurry.This is the worst service by far experienced by a bank,my colleagues at work have app**** for credit via Std Bank & have never waited so long.The only feedback received from the branch,is that my application is under investigation & that I should just wait for them to call me.I mean it's already been almost 3 full weeks & yet I'm not getting any clear indication whether my application is still active or declined???????
I need an answer asap,I've provided all the necessary docs as requested.I've given the branch the go ahead to verify my bank account with Capitec,since I'm been labeled as an alleged *****ster😡😡😡😡😡😡😡😡😡
I need an answer asap,I've provided all the necessary docs as requested.I've given the branch the go ahead to verify my bank account with Capitec,since I'm been labeled as an alleged *****ster😡😡😡😡😡😡😡😡😡
Standard Bank's replyOfficial
05 Mar 2025, 14:18Good day Mamp****,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply05 Mar 2025, 14:18
Official
Good day Mamp****,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
MM
Mamphore M's updateReviewer Update
05 Mar 2025, 19:37Standard Bank is such a reputable institution but they hire individuals that are damaging the brand's reputation.We as clients approach the bank for assistance but clearly based on my overall experience with the consultant Advisor Diale & branch manager Aphelele Zide,I don't think I wanna visit the Alex Mall branch ever again.What saddens me the most is that behind the scenes I'm being labeled as a "***** PERPERTRATOR" yet all my docs are authentic,I even gave them full consent to verify my bank statements,as well as make contact with my employer to verify if I'm employed...
MM
Mamphore M's update05 Mar 2025, 19:37
Reviewer Update
Standard Bank is such a reputable institution but they hire individuals that are damaging the brand's reputation.We as clients approach the bank for assistance but clearly based on my overall experience with the consultant Advisor Diale & branch manager Aphelele Zide,I don't think I wanna visit the Alex Mall branch ever again.What saddens me the most is that behind the scenes I'm being labeled as a "***** PERPERTRATOR" yet all my docs are authentic,I even gave them full consent to verify my bank statements,as well as make contact with my employer to verify if I'm employed...
MM
Mamphore M's updateReviewer Update
05 Mar 2025, 19:39All I've asked from day 1 is whether my application is approved or declined,up until now all I've received is emails & calls telling me about "internal processes" that I don't have a clue what they are referring to.I just want the bank to take me into confidence & provide me with the final outcome???
MM
Mamphore M's update05 Mar 2025, 19:39
Reviewer Update
All I've asked from day 1 is whether my application is approved or declined,up until now all I've received is emails & calls telling me about "internal processes" that I don't have a clue what they are referring to.I just want the bank to take me into confidence & provide me with the final outcome???
Standard Bank's replyOfficial
06 Mar 2025, 11:17Dear Mamp****
Our team is awaiting an outcome from the Branch team and we will respond as soon as we receive feedback.
Please be on the look out for further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Our team is awaiting an outcome from the Branch team and we will respond as soon as we receive feedback.
Please be on the look out for further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply06 Mar 2025, 11:17
Official
Dear Mamp****
Our team is awaiting an outcome from the Branch team and we will respond as soon as we receive feedback.
Please be on the look out for further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Our team is awaiting an outcome from the Branch team and we will respond as soon as we receive feedback.
Please be on the look out for further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
MM
Mamphore M's updateReviewer Update
06 Mar 2025, 12:33Noted with thanks,we are heading for almost a full month on this application...
MM
Mamphore M's update06 Mar 2025, 12:33
Reviewer Update
Noted with thanks,we are heading for almost a full month on this application...
Standard Bank's replyOfficial
06 Mar 2025, 13:05Our team will be in touch. Please be on the look out for further feedback.
Standard Bank's reply06 Mar 2025, 13:05
Official
Our team will be in touch. Please be on the look out for further feedback.
MM
Mamphore M's updateReviewer Update
06 Mar 2025, 14:46Why does it take them a whole 3 weeks to look into my application????
All I want is straight answers,will Std Bank be able to assist me simple YES or NO!!!
All I want is straight answers,will Std Bank be able to assist me simple YES or NO!!!
MM
Mamphore M's update06 Mar 2025, 14:46
Reviewer Update
Why does it take them a whole 3 weeks to look into my application????
All I want is straight answers,will Std Bank be able to assist me simple YES or NO!!!
All I want is straight answers,will Std Bank be able to assist me simple YES or NO!!!
MM
Mamphore M's updateReviewer Update
07 Mar 2025, 07:46We are heading for a brand new week and yet,I've still not received any proper correspondence from your side.Will Std Bank be able to assist me with the loan yes or no???
I must say that your service levels have dropped tremendously based on the reviews I've seen,all I'm asking for is that you take me in confidence & reach out to me with a final verdict...
I must say that your service levels have dropped tremendously based on the reviews I've seen,all I'm asking for is that you take me in confidence & reach out to me with a final verdict...
MM
Mamphore M's update07 Mar 2025, 07:46
Reviewer Update
We are heading for a brand new week and yet,I've still not received any proper correspondence from your side.Will Std Bank be able to assist me with the loan yes or no???
I must say that your service levels have dropped tremendously based on the reviews I've seen,all I'm asking for is that you take me in confidence & reach out to me with a final verdict...
I must say that your service levels have dropped tremendously based on the reviews I've seen,all I'm asking for is that you take me in confidence & reach out to me with a final verdict...
MM
Mamphore M's updateReviewer Update
10 Mar 2025, 14:41Good Day,
Any feedback from the branch team regarding my overdue term loan application?
Your urgent response will be highly appreciated,it's almost been a whole month now.
Warm regards
Mamp**** Lambert Manaka
***
***
Any feedback from the branch team regarding my overdue term loan application?
Your urgent response will be highly appreciated,it's almost been a whole month now.
Warm regards
Mamp**** Lambert Manaka
***
***
MM
Mamphore M's update10 Mar 2025, 14:41
Reviewer Update
Good Day,
Any feedback from the branch team regarding my overdue term loan application?
Your urgent response will be highly appreciated,it's almost been a whole month now.
Warm regards
Mamp**** Lambert Manaka
***
***
Any feedback from the branch team regarding my overdue term loan application?
Your urgent response will be highly appreciated,it's almost been a whole month now.
Warm regards
Mamp**** Lambert Manaka
***
***
Standard Bank's replyOfficial
10 Mar 2025, 14:44The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible.
We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
We will revert with feedback as soon as possible.
We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply10 Mar 2025, 14:44
Official
The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible.
We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
We will revert with feedback as soon as possible.
We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
MM
Mamphore M's updateReviewer Update
10 Mar 2025, 14:46For the past 3 weeks all I've been getting is "that our team is looking into your application" why can't Std Bank take me into confidence as a Capitec client.I was asked to switch my account,but due to the *********** staff & poor customer service at Alex Mall branch especially the consultant Advisor Diale & branch manager Aphelele Zide,I will never advise anyone to switch to Std Bank.Can't believe that such a big commercial bank has dropped their standards because of hiring *********** staff,that can't keep a client updated on his application
MM
Mamphore M's update10 Mar 2025, 14:46
Reviewer Update
For the past 3 weeks all I've been getting is "that our team is looking into your application" why can't Std Bank take me into confidence as a Capitec client.I was asked to switch my account,but due to the *********** staff & poor customer service at Alex Mall branch especially the consultant Advisor Diale & branch manager Aphelele Zide,I will never advise anyone to switch to Std Bank.Can't believe that such a big commercial bank has dropped their standards because of hiring *********** staff,that can't keep a client updated on his application
Standard Bank's replyOfficial
10 Mar 2025, 17:06This matter has been flagged with the consultant who is currently dealing with the matter.
Please be on the lookout for further feedback.
We sincerely apologize for the delay.
Kindest regards,
Standard Bank Hello Peter Team
***
Please be on the lookout for further feedback.
We sincerely apologize for the delay.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply10 Mar 2025, 17:06
Official
This matter has been flagged with the consultant who is currently dealing with the matter.
Please be on the lookout for further feedback.
We sincerely apologize for the delay.
Kindest regards,
Standard Bank Hello Peter Team
***
Please be on the lookout for further feedback.
We sincerely apologize for the delay.
Kindest regards,
Standard Bank Hello Peter Team
***
MM
Mamphore M's updateReviewer Update
11 Mar 2025, 11:37Good day,are you able to confirm if my application is still active???
I have been asking this question since day 1 on this platform,doesn't seem like anyone is able to answer this question.
I'm absolutely disgusted & agitated at the way Std Bank as a whole is handling my application,I need funds urgently and if you aren't able to assist let me know asap...
I have been asking this question since day 1 on this platform,doesn't seem like anyone is able to answer this question.
I'm absolutely disgusted & agitated at the way Std Bank as a whole is handling my application,I need funds urgently and if you aren't able to assist let me know asap...
MM
Mamphore M's update11 Mar 2025, 11:37
Reviewer Update
Good day,are you able to confirm if my application is still active???
I have been asking this question since day 1 on this platform,doesn't seem like anyone is able to answer this question.
I'm absolutely disgusted & agitated at the way Std Bank as a whole is handling my application,I need funds urgently and if you aren't able to assist let me know asap...
I have been asking this question since day 1 on this platform,doesn't seem like anyone is able to answer this question.
I'm absolutely disgusted & agitated at the way Std Bank as a whole is handling my application,I need funds urgently and if you aren't able to assist let me know asap...