ML
Melinda L
1 reviews | Active since Jan 2020
10 Jul 2024, 08:55
Pathetic customer service
My account is locked for many months and every month banking fees are deducted. I went on Monday to the branch and the consultant promised me the manager will phone me same day. Well its Wednesday and no call. There customer service is pathetic.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
10 Jul 2024, 09:06Good day Melinda
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply10 Jul 2024, 09:06
Official
Good day Melinda
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
ML
Melinda L's updateReviewer Update
11 Jul 2024, 13:43A man called me and promise to phone me back with a reply what is going on on the account. Well that call never happened. As usual Standard bank makes promises and do not keep it. Pathetic service and *****s
ML
Melinda L's update11 Jul 2024, 13:43
Reviewer Update
A man called me and promise to phone me back with a reply what is going on on the account. Well that call never happened. As usual Standard bank makes promises and do not keep it. Pathetic service and *****s
ML
Melinda L's updateReviewer Update
15 Jul 2024, 10:44Its nearly a week and now reply from the bank except 1 call telling me they will let me know whàt is going on. Maybe the bank must send staff on courses how to do customer service and how to keep their word
ML
Melinda L's update15 Jul 2024, 10:44
Reviewer Update
Its nearly a week and now reply from the bank except 1 call telling me they will let me know whàt is going on. Maybe the bank must send staff on courses how to do customer service and how to keep their word
Standard Bank's replyOfficial
15 Jul 2024, 12:34Hi Melinda
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply15 Jul 2024, 12:34
Official
Hi Melinda
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***