PATHETIC CUSTOMER SERVICE

<p>I moved to UK at the beginning of this year. I was advised by standard bank via Email (6/7/2106) that I had to FICA my account. I contacted them back via email and after numerous references and even called them from UK only to get a :" you are number... in the que..." (refer SR ref: ********** 3/ ********** 1/ ********** 9) I was told I could send certified copies of ID, council tax letter and letter explaining my situation to my branch and I could be FICAd. I also advised them that I do not have the same cellphone number anymore so I cannot use the internet banking as I cannot received OTP on the existing number. I gave them my new telephone number too. No joy or help. As I was getting more documents send to South Africa, the above documents were send registered mail from South Africa on the 25th August 2016. - (registered mail: RC ********** 54 ZA)</p> <p> </p> <p>So fast forward and I am still being advised by Standard bank that my accoutn needs FICA. And my emails are logged and they will get back to me but they cannot tell me why my account is not FICAd yet or where my documents are. Every month I get statement and the bank is takign a service fee but my account is blocked! They have told me its blocked! I started with just over R1000 in my account and am now in the overdraft due to standard service fees for an account i am not using!</p> <p>As I was having no joy with them I have asked them to close my account (4/11/16)and only to be told yet again I need to FICA my account by either coming in to any STandard bank branch or send documents to my branch in Sasolburg! And now I'm told that I can also go on their internet banking login and cancel my account here. But how can i do that if I cannot get my OTP which is still going to a cellphone number I no longer use! </p> <p> </p> <p>I have banked with standard bank for over 20 years and I am appauled at how I have been treated. I want my account closed and the money that I had in my account prior to account being out of use to be reinbursed to me.</p>