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Thavan N

1 reviews | Active since Jul 2018

09 Dec 2025, 23:38

Pathetic customer service

I went into Standard Bank branch at Signet Terrace in Lenasia for a replacement ATM debit card today 09 December 2025. The teller who assisted me no name badge on so I don't know her name assisted me whilst continuously talking to her colleague never even have the decency to advise me that the debit card costs R160. Standard Bank never have the decency to advise me their client about the charge of a debit card. Where has customer service gone to even if it exists in Standard Bank nowadays? I called the call centre later in the evening only to have the consultant named Valencia to tell me that I was charged correctly and if I want to dispute the charge I must go into the branch. Wow Standard Bank this type of service is extremely pathetic and unacceptable to us clients.

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Replies (3)
Standard Bank
Standard Bank's reply10 Dec 2025, 07:54
Official
Dear Thavan,

Thank you for bringing this issue to our attention. 

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.

We sincerely apologies for any inconvenience or unwarranted frustration this has given you. 

Kindest Regards
Standard Bank Hello Peter Team 
***


Standard Bank
Standard Bank's reply12 Dec 2025, 14:23
Official
Dear Thavan, 

We would like to thank you for giving us the opportunity to address your matter. 
We are glad we could assist. 
Kindly let us know should need any further assistance. 

Kindest Regards
Standard Bank Hello Peter Team 
*** 
TN
Thavan N's update12 Dec 2025, 17:50
Reviewer Update
Today again another pathetic experience with Standard Bank call centre. After receiving my debit card which i needed to add to my google wallet i needed to contact Standard Bank and once again i was inconvenienced. The consultant named Ripfumelo called me back and she argued about sending me a verification the first time only to find out that i received it the second time. When i told her that Standard Bank inconvenienced me the second time as i asked the consultant will my card be added to my google wallet she said it would only to find out that i needed to start with the process all over again. Standard Bank should really invest in training their employees as they do not have customer skills or service what so ever.