Pathetic customer service

Firstly overdraft was allowed even though I declined an overdraft facility on my accounts. Secondly, repeated declined transaction fees within moments from another, whilst no message is received from the bank that it was declined or an indication as to why. Exploiting access to a client's money and not practicing ethical customer service. Thirdly, online service from Selloame & Nthandoyenkosi was shocking, Selloame not addressing the issues raised and just ending the chat so that I have to restart a chat with a new consultant and Nthandoyenkosi closing the chat when I ask to escalate the matter as the feedback is pathetic excuses. After 40 years of banking with you, this is how you take care of a customer and their funds. Clearly time to move if you do not resolve this.