CG
Clarissa G
1 reviews | Active since Nov 2015
15 Aug 2019, 08:20
PATHETIC CUSTOMER SERVICE
I opened up a tax free savings account and after depositing the monies into the ATM, it become evident that R100.00 was missing from my monies after i had counted the cash prior to inserting it into the ATM.
It was a Saturday and I was the last to have left the bank. The following I returned to the Greenacers, Port Elizabeth branch where I reported same to an unfriendly consultant who advised me to complete the form and expect a call from Standard bank, and confirming that the money would be deposited into my account.
To date, which is approximately a month later, I have received no phone call and still awaiting my money.
It may seem as if it is a small amount, but it is ones hard earned cash I am wanting to save. ****************!
All i gained from opening an account was to lose from my savings.
Helpful (0)
Replies (6)0
Replies (6)CG
Clarissa G's updateReviewer Update
15 Aug 2019, 09:36The only consultant who has been helpful is Shakeera from Greenacers, Port Elizabeth but is presently at Walmer, Port Elizabeth as she has now advised me that she shall assist in resolving this matter. I would still expect a call from head office in this regard and to report the consultant who had previously assisted me with this complaint.
CG
Clarissa G's update15 Aug 2019, 09:36
Reviewer Update
The only consultant who has been helpful is Shakeera from Greenacers, Port Elizabeth but is presently at Walmer, Port Elizabeth as she has now advised me that she shall assist in resolving this matter. I would still expect a call from head office in this regard and to report the consultant who had previously assisted me with this complaint.
Standard Bank's replyOfficial
15 Aug 2019, 10:31Good day Clarissa
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply15 Aug 2019, 10:31
Official
Good day Clarissa
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
CG
Clarissa G's updateReviewer Update
15 Aug 2019, 13:18Received a call from the teller, Anthony Williams from the Greenacres Branch, Port Elizabeth.
Advising that there was in fact no jam at the ATM on the said day as apperantly the ATMs are checked daily and they are therefore not taking liability for the money lost.
I requested to speak to the bank manager, but an excuse was made and told I should attend their branch to escalate the matter. I am not going to leave my place of employment early to once again attend to this. Why does one have to report complaints via Hello Peter to receive responses. Why could I not be called prior to this website complaint?. Is this the service I am entitled too?
This is unacceptable, the entire principle behind this.
Why would one lie about your own cash, go though this entire process. I do not regard it as being beneficial nor shall I be regarded as being a ***** of my own money.
Advising that there was in fact no jam at the ATM on the said day as apperantly the ATMs are checked daily and they are therefore not taking liability for the money lost.
I requested to speak to the bank manager, but an excuse was made and told I should attend their branch to escalate the matter. I am not going to leave my place of employment early to once again attend to this. Why does one have to report complaints via Hello Peter to receive responses. Why could I not be called prior to this website complaint?. Is this the service I am entitled too?
This is unacceptable, the entire principle behind this.
Why would one lie about your own cash, go though this entire process. I do not regard it as being beneficial nor shall I be regarded as being a ***** of my own money.
CG
Clarissa G's update15 Aug 2019, 13:18
Reviewer Update
Received a call from the teller, Anthony Williams from the Greenacres Branch, Port Elizabeth.
Advising that there was in fact no jam at the ATM on the said day as apperantly the ATMs are checked daily and they are therefore not taking liability for the money lost.
I requested to speak to the bank manager, but an excuse was made and told I should attend their branch to escalate the matter. I am not going to leave my place of employment early to once again attend to this. Why does one have to report complaints via Hello Peter to receive responses. Why could I not be called prior to this website complaint?. Is this the service I am entitled too?
This is unacceptable, the entire principle behind this.
Why would one lie about your own cash, go though this entire process. I do not regard it as being beneficial nor shall I be regarded as being a ***** of my own money.
Advising that there was in fact no jam at the ATM on the said day as apperantly the ATMs are checked daily and they are therefore not taking liability for the money lost.
I requested to speak to the bank manager, but an excuse was made and told I should attend their branch to escalate the matter. I am not going to leave my place of employment early to once again attend to this. Why does one have to report complaints via Hello Peter to receive responses. Why could I not be called prior to this website complaint?. Is this the service I am entitled too?
This is unacceptable, the entire principle behind this.
Why would one lie about your own cash, go though this entire process. I do not regard it as being beneficial nor shall I be regarded as being a ***** of my own money.
CG
Clarissa G's updateReviewer Update
15 Aug 2019, 14:10Now I receive yet another call from Anthony advising that the Manager can only call me tomorrow.
Can someone from the head office kindly contact me.
I am not content with this situation at all!
Can someone from the head office kindly contact me.
I am not content with this situation at all!
CG
Clarissa G's update15 Aug 2019, 14:10
Reviewer Update
Now I receive yet another call from Anthony advising that the Manager can only call me tomorrow.
Can someone from the head office kindly contact me.
I am not content with this situation at all!
Can someone from the head office kindly contact me.
I am not content with this situation at all!
CG
Clarissa G's updateReviewer Update
19 Aug 2019, 12:30To date no telephone call from the branch manager. I shall now proceed to take my business elsewhere and close all accounts in my name at stabdard Bank!
CG
Clarissa G's update19 Aug 2019, 12:30
Reviewer Update
To date no telephone call from the branch manager. I shall now proceed to take my business elsewhere and close all accounts in my name at stabdard Bank!
Standard Bank's replyOfficial
26 Aug 2019, 07:43Dear Clarissa
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply26 Aug 2019, 07:43
Official
Dear Clarissa
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***