Pathetic customer service

Item: Standard Bank
Rating: 1
Author: Phaswana M

I went to standard on Monday and Tuesday 12 & 13 August between 1 and 2pm, i turned back without any assistance on those days. I went there to esquire about my ucount card since it has expired. All these days that i went there, the queue was very long and only 2 people was working at inquiries. How can you service such a long queue with only 2 people.

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Replies (2)

Standard Bank's replyOfficial

14 Aug 2019, 08:26

Dear Phaswana
Thank you for posting a comment.

One of our consultants will be in contact with you as soon as possible.

Regards,
Complaint Resolution Centre

Standard Bank's reply14 Aug 2019, 08:26

Official

Dear Phaswana
Thank you for posting a comment.

One of our consultants will be in contact with you as soon as possible.

Regards,
Complaint Resolution Centre

Standard Bank's replyOfficial

20 Aug 2019, 14:54

Dear Phaswana Mulau

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that this matter has been attended to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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Standard Bank's reply20 Aug 2019, 14:54

Official