Pathetic customer service

I have been calling the credit life insurance number and holding for more than 40 minutes and the call still gets cut without being answered. I am really disappointed with the level of customer service that I have been receiving lately from the bank. This is becoming a trend that one only gets a response once you lay complaint on Hello Peter and suddenly boom , they act like they care when they actually dont. Today I called the call centre 4 times and having to hold for more that thirty something minutes , no answer and calls get dropped. I wasted a good two hours on the phone for nothing and next thing their online portal is not working. HONESTLY it's getting ridiculous. I requested for my insurance to be linked at some point a guy called bank and could help and promised to call back in a few minutes, till today am waiting. Premiums are just being increased and the service level is dropping badly and they dont care. You are talen from pillar to posts by some *********** agents who have less knowledge of the product and kept on hopd for long. I dialled 080 123 999 opt 2 and opt4 . Try n see if they answer