Pathetic Customer Service

Useless customer service from the card division, they must have the most *********** people working on the telephone customer service line. I have been struggling for 2 months to cancel my husbands credit card & demand a refund of fees they are deducting. I have a notarized POA to handle all my husbands financial matters as he had a stroke 2 years ago & he is bedridden & unable to communicate properly. The idiot I spoke to yesterday kept telling me she could not help me my husband must go to the nearest branch for assistance, that was after I had clearly explained to her about his condition!!!!! If I could score them -100%, I would.