Pathetic customer service

I find the customer service pathetic, I have app**** for a credit card received a call from a Sipokazi one of the consultants to request proof of income and ID, this was sent and I received a confirmation from her. I have also given the bank permission to access my bank statement electronically during the application process, however to date no answer. I have sent emails to the Sipokazi requesting an update but no response. Is a response too much to ask, I just want the result of the application. If this is what my experience is like then I don't even know if I would want a product from this bank. Extremely upset and irritated by the lack of professionalism, communication and customer service.