RM
Ramadikela M
1 reviews | Active since Jan 2019
19 Jan 2019, 15:01
PATHETIC CUSTOMER SERVICE
Went to Standard Bank Balfour Park branch to change my card, but waited for close to 3 hours for a consultant to help me. There was a long queue and only two consultants working. The service was very bad, I was not told what was required for what I needed help with. Had to wait for a very long time for a consultant to say what I had with me was not sufficient.
Remember that we are you clients and we deserve to be treated with respect. If you are short stuffed have the courtesy to let you clients know.
Regards Ramadikela
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Standard Bank's replyOfficial
20 Jan 2019, 04:56 Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
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*** (fax)
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We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply20 Jan 2019, 04:56
Official
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
***
*** (fax)
***
We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
***
*** (fax)
***