pathetic customer service

<p>I have been to the randburg standard bank branch since February requesting a copy of my loan contract by April I still did not receive my contract or any feedback from the branch. During April and may I have been to the branch 4 times , for the same contract and still do not have it. When I call the call centre I either get the phone dropped in my ear before I even get to speak to someone or I get transferred from department to department with no 1 willing to assist me or I get told to go back to the very branch whose incompetence is so rife they can't even log a request with a proper email address. </p> <p> </p> <p>Isn't it amusing how fast a bank can send you a letter to apply for a loan or contact for a late payment but makes u jump through hoops and swallow fire for them to send through a simple contract or statement.</p>