pathetic customer service

the service i have had from your branch at cresta nd Jabulane mall has been pathetic even when i called your customer service i lost my father in July, i have been to your branches with no help,calling your call centers without getting any help instead all i get when i call the call center im told to take documents to the branch when i get to the branch im told a different story do your stuff actually know your processes? or is this how you get money out of your customers even when they have insurance by not advising them of processes and by sending them from pillar to post?? i have been calling to find out where i need to send documents to process claim for my late fathers death and see if there is a house insurance that covers death but all i get is your collections department calling my mother and harassing her while she is still mourning her husband who passed away, noone called when we needed help, when i was contacting your branches, all i got was auto emails that were not responding to the query on my email. i get that you are a business trying to make money but i would think that your employees have been trained and one of the requirement when you hire them is for the to have good customer service.

your service is disgusting, i cannot believe such a big business would hire such *********** stuff