Pathetic Customer Service.

Just came back from Standard Bank N1 City and had the worst customer service possible. I went there for an explanation as to why my account was in a negative balance and additional charges app**** by the bank which made no sense to me. The consultant I spoke has no idea what customer service is. She spoke over me all the time and simply just said its my fault. The SMS alerts about the money available I have in my account were incorrect on top of that. Also they continued to allow money to be taken from my account when nothing was available and thought they were doing me a favour. How is letting money I don't have be allowed to be taken including adding additional bank fees because of this doing me a favour. If I don't have money, I don't have money. Plain and simple. But how unhelpful the consultant was and how rude she was just pathetic and is my main issue. Standard Bank clearly don't require their staff to have customer service s****s. Even though I have been with them for years and years, I clearly am just a number. Many people have been warning me about them. So well done Standard Bank, you have just lost this number and I will make sure I'm not the last. I have since been to Capitec who were so helpful and inviting and will be moving to them. Here is a tip for Standard Bank. Get your employees to learn the basics of what customer service is because they clearly are clueless about what it is.