Pathetic Customer Service

Item: Standard Bank
Rating: 1
Author: Jarrod P

I have been holding on the phone for about 30 minutes with Standard Bank. I just keep getting transferred from pillar to post. I have spoken to 5 different "consultants" and am now waiting to speak to the 6th consultant. Keeping in mind I am a "Prestige Banker" I would expect better service. Worst mistake I made was moving my account from FNB! I will be moving back at the end of the month.

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

28 Aug 2017, 11:35

Thank you for posting your comments.

An email was sent to you requesting further details.

Awaiting your response.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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Standard Bank's reply28 Aug 2017, 11:35

Official

Thank you for posting your comments.

An email was sent to you requesting further details.

Awaiting your response.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

***

Jarrod P's updateReviewer Update

28 Aug 2017, 11:55

Pathetic. Obviously did not even bother to read my original complaint on here. The email sent to me was automated and doesn't even attempt to resolve the problem. WORST BANK IN SOUTH AFRICA!!

Jarrod P's update28 Aug 2017, 11:55

Reviewer Update

Pathetic. Obviously did not even bother to read my original complaint on here. The email sent to me was automated and doesn't even attempt to resolve the problem. WORST BANK IN SOUTH AFRICA!!