Pathetic Customer Service

If anyone is thinking of opening a blue bean credit card with Standard Bank, don't! <br> <br> I've had this card for many years and after the crazy interest rates I've decided to close it. My account has been fully paid and I've requested numerous times for a settlement letter. The contact center advises that they have sent me the settlement email but in reality, they haven't. This is just so that they can keep my account open and carry on making money on interest.<br> <br> Frustrated Customer.