Pathetic Customer Service

I have been a client of Standard Bank for roughly 20 years. Nearly 2 months ago, I app**** for a debt consolidation loan where the true illiteracy of Standard Bank started showing its true colors. I finally got a response back after having to teach the employees of Standard Bank how to read correctly. After the long process of going through my application with a consultant, I get told that due to me not being in financial distress, my application was declined. Yes, I will agree that I am not under financial distress as I can afford the monthly amounts on my various debts, and all I wanted to do was pay back one monthly installment at one interest rate. When I voiced my disgust at how Standard Bank showed their lack of assistance towards its clients, the consultant said she would send it through to the committee to see if she could possibly get any joy out of them. Yesterday I received a call again to say that the committee had declined my application. This is the prime example as to why Standard bank seems to be in the trouble it is in with having to retrench and close various branches as they couldn't actually care less about their customers. Clearly Standard will make more money on how my accounts are currently being run. Shows the level of greed being displayed and a prime example as to why this country is in the predicament it currently is