YT
Yaseen T

1 reviews | Active since Oct 2010

27 Jul 2016, 11:15

Pathetic Customer Experience

<p>nce Standard Bank at Middelburg Mal is by far the worst experience I've had at any Standard Bank. </p> <p> </p> <p>They have a total of 2 tellers, and when one is on lunch, you're left with one. </p> <p> </p> <p>They don't care about improving their customer experience when it comes to in-branch banking, because:</p> <p> </p> <p>1. You're going to have to come back anyway, because well how else would you do the cash deposit and;</p> <p> </p> <p>2. They're trying to force you to do online banking only. </p> <p> </p> <p>I've had two experiences at this mall, and both were the same. Waiting in line to do one deposit is a total nightmare. </p> <p> </p> <p>Be weary, one of these days these corporate ****s will be making you wait in line for your daily water consumption. </p>

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Replies (3)
Standard Bank
Standard Bank's reply27 Jul 2016, 13:43
Official

Good day Yaseen

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply28 Jul 2016, 06:33
Official

Good day Yaseen

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply29 Jul 2016, 04:58
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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