WH
Wynand H
1 reviews | Active since Apr 2021
01 Aug 2021, 15:59
Pathetic Custom Service and Assistance
I'm having trouble with my home loan account. When I tried calling the number provided on the app when you want to query a transaction, it referred me to another number for urgent enquiries. I called that number, and then the dialer said that the number do not exist. This is extremely pathetic. When I also go to a branch, they tell me to call the call center. I do so. The call center refer me to the branch. I mean COME ON!
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Standard Bank's replyOfficial
01 Aug 2021, 23:37 Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply01 Aug 2021, 23:37
Official
Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***