NL
Nick L
1 reviews | Active since Mar 2009
20 May 2019, 08:25
Pathetic credit card validation system!
I have just had the extremely frustrating, cumbersome and useless experience of having to confirm my card transactions via an automated call system. I don't know who thought this was a good idea, but its terrible! 1. It takes too long 2. The caller validation is useless 3. (And this is the most frustrating one) "You purchased R143.00 from a computer company" Really?! Which one? Why can you not say the company name??????
Please, can you not just go back to confirmation Y / N via SMS, with the name of the company I did the transaction with LISTED CLEARLY!!!!!
This method is pathetic and useless, and makes me want to find a different bank!
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Replies (2)0
Replies (2)
Standard Bank's replyOfficial
20 May 2019, 08:32Hi Nick
Thank you for posting a comment.
One of our consultants will be in contact with you as soon as possible.
Regards,
Complaint Resolution Centre
0860 101 101
***
Thank you for posting a comment.
One of our consultants will be in contact with you as soon as possible.
Regards,
Complaint Resolution Centre
0860 101 101
***
Standard Bank's reply20 May 2019, 08:32
Official
Hi Nick
Thank you for posting a comment.
One of our consultants will be in contact with you as soon as possible.
Regards,
Complaint Resolution Centre
0860 101 101
***
Thank you for posting a comment.
One of our consultants will be in contact with you as soon as possible.
Regards,
Complaint Resolution Centre
0860 101 101
***
Standard Bank's replyOfficial
22 May 2019, 11:45Dear Nick
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter is being looked into.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter is being looked into.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply22 May 2019, 11:45
Official
Dear Nick
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter is being looked into.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter is being looked into.
Kind regards
Clint Petersen
Complaint Resolution Centre
***